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Contact EMPIST

Talk to a Chicago engineer, not a queue.

Call, email, or send a message — an engineer in Chicago picks it up. Average first response: 60 seconds, 24 hours a day, every day of the year.

60s average first response24/7/365 support coverage26+ years in Chicago

Book a free IT strategy session

Tell us what you need. A senior engineer replies within one business hour — usually much faster.

What are you interested in?
Prefer to talk now? Call (866) 442-3018.
Message received

Someone from our team will be in touch within one business hour. Prefer to talk now? Call (866) 442-3018.

Offices

Our offices

Based in Chicago, with teams in Elmhurst and Athens.

  • HeadquartersChicago, IL
    55 West Monroe Street
    Suite 400
    Chicago, IL 60603
    United States
    Get Directions
  • OfficeElmhurst, IL
    116 N York Street
    Suite 210
    Elmhurst, IL 60126
    United States
    Get Directions
  • InternationalAthens, Greece
    Naxou 2
    Chalandri 152 35
    Athens, Greece
    GEMI: 139441007001
    Get Directions
FAQ

Common questions

Reply time, the strategy session, and how to reach the right team.

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01How fast will you reply?
We review new contact forms within one business hour. From there we book a free strategy session or route you to the right person. Active cyber incidents should call, not wait on email. See Under Attack.
02What is a free strategy session?
A focused call about your environment, priorities, and risk across IT, security, cloud, AI, or digital. You leave with a clear next step. No cost and no obligation.
03Who should use this form?
New conversations, comparing providers, or planning a change. Existing clients with a day-to-day issue should use Support instead.
04I am an existing client. Where do I get help?
Use the support portal or call Support at (312) 445-2124. For ransomware, breach, or lockout, go to Under Attack or call (866) 442-3018.
05Do you only serve Chicago?
Chicago is headquarters and where we do on-site work. We also support clients across the United States remotely, with a second operations team in Athens.
06What should I include so you can help faster?
Company size, what is broken or changing, and whether you need Managed IT, cybersecurity, cloud, AI, or digital help. A short note beats a blank form.