Managed Services is all about the 24/7/365 proactive, preventative, remote and onsite comprehensive care of your technology systems. Our diverse team of engineers will provide you with full support of your users, monitor the performance of your systems, perform software upgrades and security updates, and handle all technology-related vendor issues, by a Single-Point-of-Contact (SPOC). Patch management, hardware and software management, proactive monitoring and remediation, and reporting, are just a glimpse of the services included in this offering.
Backup & Disaster Recovery
We offer affordable, integrated, local and offsite solutions. With EMPIST BDR, three copies of your data are created; one will be stored on our secured backup local appliance, for quick restoration, and the other two are stored in additional offsite data centers. Our Backup & Disaster Recovery Team monitors all backups for successful completion and proper restoration. Redundancy and business continuity are key when it comes to backing up your data, and we take no chances!
Hardware as a Service (Haas)
Whether you're supplementing your internal IT staff, updating outdated office technology, or starting completely fresh, HaaS is an incredible way to maximize your technology spending. EMPIST HaaS will not only reduce your upfront capital expenses, and switch you to an affordable, fixed monthly rate, we'll ensure the best quality service to support your technology in the long term.
Security as a Service
Hackers count on complacency; so every now and again, it's important to take a moment, reassess your strategy, and take stock of what could be done better. There is no one-size-fits-all solution to security. As technology evolves, cyber-crime evolves, and so must your security efforts. Thus, EMPIST SECaaS was created; which includes Comprehensive Vulnerability Scanning, New Generation Firewall (NGFW) technology, and Duo Two-Factor Authentication (2FA).
Even the best internal IT staff member can't know everything. EMPIST consultants are happy to step in when extra hands are needed for larger projects, or whenever a unique technical specialty is necessary. From Virtualization, Network Design & Integration, to Security Services, our diverse and talented team of engineers can work collaboratively with your team, just when you need it.
Our Raving Fans
Excellent service! When given the problem and the timeline, EMPIST got right on the solution and managed it in time for me to leave on my trip.
Fabulously responsive and knowledgeable service. My needs were addressed swiftly and with great competence.
I called in the support with an urgent manner, My issue was solved while I was on the phone with EMPIST. Thank you!
Great turnaround. Ticket was submitted and response acknowledging ticket was received within a few minutes. Problem resolved!
The engineer assisted me with my computer issues, which started with problems logging into my computer. He tackled each one by one and followed up with me throughout the day to solve the issues. He was extremely pleasant to speak and work with.
Perfect, as usual!
Once again, EMPIST staff provided quick and helpful answers to my questions.
Just keeping doing good work like this. This was a time-sensitive, important matter, with a complication I added at the “last minute.” It was handled exceptionally well and with a genuine smile
I have always appreciated the support I got from EMPIST – their speed and expertise in problem solving. Thanks to them, they saved the day several times for me!
From the initial issue to it being fixed EMPIST was great. The engineer followed up consistently to make sure the issue was resolved!