IT Services

IT Services.How we operate.

Commodity managed services keep the lights on. EMPIST runs AI-native IT operations so your team feels speed, quality, and clear ownership. Choose Managed, Co-Managed, or project work that fits how you run today.

26+ years serving businessesAI-native delivery
What we deliver

IT services built to grow with your business

From full operations to projects and digital, explore the engagement model that fits.

Managed IT Services

EMPIST runs day-to-day IT as an AI-native operation: monitoring, support, and maintenance with speed, quality, and deliverability you can feel.

AI-native delivery + EMPIST 360

Explore Managed IT

Co-Managed IT Services

We run beside your internal team with the same operating standard, shared visibility in EMPIST 360, and clear ownership when it matters.

Explore Co-Managed IT

Professional IT Services

Projects outside day-to-day ops: growth, expansion, and the unexpected, with scoped delivery and a clean handoff.

Explore Professional Services

Business Process Improvement

From business continuity planning to growth strategy and data-driven decision making, our consultative services help you run a tighter, smarter operation.

Explore BPI

Digital Services

Websites, applications, and digital experiences built to match the pace of your business, not slow it down.

Explore Digital
How it works

From assessment to always-on support

A clear path so you’re never guessing what happens next.

  1. Free assessmentWe review your current IT setup, risks, and goals.
  2. Custom planYou get a tailored service plan and transparent pricing.
  3. Seamless onboardingWe migrate and set up with minimal disruption, typically 4–6 weeks.
  4. Ongoing support24/7 monitoring, proactive maintenance, and a team that knows your business.
See our onboarding process
Results, not just promises

What clients say when IT stops being the bottleneck

“If EMPIST isn’t here, we aren’t running our business.”
DWDonna W.Office Manager / Chicago
“Fabulously responsive and knowledgeable service. My needs were addressed swiftly and with great competence.”
CWCraig W.Product Manager / Chicago
“Within minutes they had diagnosed the problem and took the necessary steps to assist. Great group!”
LCLinda C.Attorney / Chicago
FAQ

Common questions about EMPIST IT Services

Still deciding between managed and co-managed? Start here.

Talk to us
01How is EMPIST different from a traditional MSP?
Traditional MSP work is the floor: monitoring, support, patching, backup. The difference is how we operate. EMPIST runs AI-native delivery for speed and quality, keeps work visible in EMPIST 360, and owns outcomes as one partner. See Managed IT.
02What’s the difference between Managed IT and Co-Managed IT?
Managed IT: EMPIST runs day-to-day IT as an AI-native operation. Co-Managed IT: we run beside your internal team with the same operating standard and shared visibility in EMPIST 360.
03How is pricing structured?
Most clients are billed per user, per month, based on the services included. Use our Managed IT Calculator for an instant estimate.
04How long does onboarding take?
Typical onboarding runs about 4–6 weeks from kickoff to full coverage, with a tailored project plan so day-one support isn’t a cliff edge.
05Do you offer contracts, or is service month-to-month?
Most clients start on a 12-month agreement so scope and pricing stay predictable. Month-to-month options are available after onboarding for qualifying environments. Your account team will confirm what fits.
Time back
Your time is money.We give it back.

IT, cybersecurity, AI, and cloud. On us.

Ready to simplify your IT?

Tell us about your environment. We’ll recommend Managed, Co-Managed, or a project path.

26+ years serving businesses

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